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1. The rental fee, as well as the deposit or SCDW insurance, includes VAT and will be paid either in advance or at the time the car is picked up by the client.
2. The rental day is 24 hours. A new rental day begins after the previous 24 hours have elapsed.
3. The rental period can be extended with the agreement of both parties and subject to the car's availability, provided the client requests it at least 2 days before the end of the initial rental period.
4. For very busy periods, we reserve the right to charge a 10% advance payment of the rental value. The advance paid will be refunded as a voucher valid for 1 year if the client cancels the reservation at least 14 days before the rental start date. Otherwise, the advance will be retained. For reservations paid in full in advance and canceled less than 14 days before the scheduled rental start date, 10% of the rental value will be retained. The advance paid is fully retained if the client does not show up to pick up the car at the time and location specified in the reservation confirmation.
5. During very busy periods, due to the high number of requests and unforeseen situations such as accidents or technical failures, SC BDV.Bestauto reserves the right to offer the client a similar model to the one confirmed. The client's refusal to pick up the offered car does not oblige us to return the advance if it has been paid.
6. The daily price includes an average of 200 km/day. Additional kilometers will be charged at 1 RON/km (0.2 EUR/km) for the standard or business class and 1.5 RON/km (0.3 EUR/km) for the premium class.
7. If the car is returned with less fuel than at the time of pickup, fuel will be charged at 2.5 EUR/liter.
8. Under certain conditions, it is possible to drive the car outside the borders of Romania, exclusively in EU member countries. This must be reported at the time of reservation confirmation and requires a fee of 100 EUR per exit for the extension of insurance coverage and issuance of driving authorizations for the driver(s).
To rent a car outside the country's borders, clients must comply with the following conditions:
- Provide a summary of the planned itinerary outside Romania.
- Present a valid credit card, which will be registered by the car rental company to cover any additional costs or damages.
- Assume responsibility for paying all road tolls, traffic fines, and parking fees during the rental period.
- At the end of the rental period, clients must present proof of payment for road tolls, bridge crossings, or fines received during the trip.
9. BDV.Bestauto may cancel the reservation without owing compensation to the Client if the Client does not meet the minimum rental conditions stipulated in this contract and described on the BDV.Bestauto website.
10. BDV.Bestauto may cancel the reservation without owing compensation to the Client if the Client delays picking up the car by more than 3 hours from the agreed time without prior notice.
11. Cars may only be driven by persons listed in the contract and authorized by SC BDV.Bestauto. The second driver is free, and a fee of 20 EUR is charged for the third driver for the rental period. All additional drivers must meet the minimum mandatory rental conditions stipulated in this contract.
- To provide the right to use the vehicle specified in the Contract along with the necessary driving documents: RCA insurance policy, registration certificate (in a certified copy) or original.
- To deliver the car in optimal technical condition, with a full tank, clean inside and out.
- To present the Client with the rental terms and conditions, complete and sign the handover/takeover sheet in the Client's presence, and answer any questions regarding the options and features of the rented car.
- To provide roadside assistance throughout Romania during the contract period in case of malfunction, except for tire damage.
- To be at least 21 years old and hold an at least 1 year-old valid driving license. On signing the contract and picking up the vehicle, the Client must present a valid ID and driving license for the entire reservation period.
- To allow only the persons listed in the rental contract to drive the vehicle.
- Not to drive the vehicle off public roads, on unpaved roads, or roads closed to traffic; otherwise, repair costs will be charged regardless of the type of deposit/insurance chosen previously.
- Not to make technical repairs or aesthetic interventions on the vehicle without the written consent of the rental company.
- Not to use the car for taxi, ridesharing, towing, racing, or competitions, or for transporting hazardous substances.
- To return the car on the date and time specified in the contract; refusal to return the car or exceeding the return time without prior notice and confirmation from the rental company will result in notifying the police. Any delay exceeding the contracted return time will be charged between 100 and 500 EUR, depending on the car's value, and loss of the deposit if the return date is exceeded by more than one day.
- To pay any fines received during the vehicle's use, even if they are received by the rental company after the vehicle is returned by the client.
- To pay tolls, parking fees, or vignettes required for driving outside Romania.
- Not to smoke or consume alcoholic beverages or other prohibited substances while or before driving the vehicle. If cigarette smoke or ash is detected on return, a fee of 50 to 200 EUR will be charged.
- To stop the journey immediately and notify the rental company representative if any suspicious aspects or malfunctions are noticed. If the rented vehicle becomes immobile following an accident/incident, the client is responsible for returning the vehicle to BDV.Bestauto's headquarters on his expense.
- To return the vehicle with a full tank, clean inside and out, and with all documents and accessories provided. If the car is returned dirty, a washing fee of 12 EUR for the economy class, 15 EUR for the business class, and 18 EUR for the premium class and models 8 and 8+1 will be applied. If the vehicle is returned in an advanced dirty state, an additional cleaning fee of 10 EUR will be charged over the standard fee, and the deposit will be blocked until the car is cleaned and its exact return condition is determined. The client must refuel the vehicle within 5 km of the return location and present the corresponding fuel receipt.
1. To rent a car, a deposit ranging from 250 to 2000 EUR (depending on the car model) must be blocked (on card or in cash). This amount will be fully refunded at the end of the rental period if the car is returned undamaged, clean, and with all accessories provided at the predetermined date and time in the contract.
2. The rental guarantee can be fully replaced if the client opts for SCDW Insurance. Its value is calculated based on the number of days and the class of the rented vehicle and will be paid at the beginning of the rental period. SCDW Insurance is a supplementary insurance for protection against damages caused by the client or other persons. SCDW Insurance only partially covers the situation of total damages. If this is determined, the client is obliged to pay between 500 and 2000 EUR, depending on the rented model.
Particularly, in the case of "Super Cars" category the deposit will be reduced to 500 eur when choosing the SCDW insurance.
3. SCDW Insurance does not cover fuel consumed, damage to tires and the lower part of the car (chassis, engine block, oil pan, gearbox) caused by deliberate or negligent actions, as well as the loss of car accessories.
4. The rental deposit or the SCDW Insurance does not cover the following situations:
- Loss or damage of vehicle documents or accessories;
- Damage or staining of the interior (seat, bench, roof);
- Refueling with the wrong fuel;
- Damage to rims or tires.
In these situations, the client becomes responsible for repairing or paying for the repairs or replacement of damaged parts.
! SCDW Insurance and CASCO Insurance only cover persons listed in the contract authorized to drive the rented car.
In case of an accident or theft, the client is obliged to:
- Inform the rental company immediately.
- Not leave the accident scene.
- Complete and subsequently present to the rental company the amicable finding or statement issued by the Road/Local Police, certifying the conditions of the accident and the parties involved, as well as copies of the documents of all parties involved.
Failure to present these documents will result in a fee of 200 to 500 EUR.
PAYMENT
1. The rental fee, as well as the deposit or SCDW Insurance, is paid when the vehicle is picked up by the client or in advance upon reservation confirmation.
2. Payment can be made by debit or credit card or in cash in RON, EUR, USD, or GBP.
3. In case of early return of the car, the amounts paid are not refundable.
4. Billing is done in RON at the BNR sale rate +1% on the payment date.